Useful contacts
You will not need to pay for the costs of phone calls which begin with 0800 or 0808. You will pay local rates for numbers which begin with 0845. If you phone from a mobile phone, charges may vary depending on your network provider. You may have to pay national call rates for other numbers depending on where you live.
Home Improvement Agency (HIA)
Phone Foundations
01457 891 909 (England)
or Care and Repair Cymru
029 2057 6286 (Wales)
HIA will advise you, if you are a homeowner or tenant of a private landlord,
on how to adapt, repair, improve and maintain your home.
Find your local Home Improvement
Agency on the Foundations website
Home Improvement Trust
Phone 0800 783 7569
You may be able to get a low-cost loan from the Home Improvement Trust
if you are living on a low income or you do not have any savings or investments.
Find more information on low-cost loans on visit the Home Improvement
Trust website
Royal Society for the Prevention of Accidents (RoSPA)
Phone 0121 248 2000
RoSPA is a registered charity that provides information and advice on
safety issues within the home.
Find more information on safety in the home on the RoSPA website
Winter Fuel Payments
Phone 0845 9 15 15 15
(Textphone 0845 601 5613)
Find out more about Winter Fuel Payments
Winter Warmth Advice Line
Phone 0800 085 7000
(Textphone 0800 085 7857)
Gives advice on keeping warm and well during winter.
Warm Front Scheme
Phone 0800 952 1555 (Eastern England, East Midlands, and Yorkshire and
Humber) or
0800 316 2808 (the rest of England) or
0800 316 2815 (Wales)
Elderly Accommodation Counsel
Phone 020 7820 1343
The Advice, Information and Mediation Service (AIMS)
Phone 0845 600 2001
For information, legal advice and a dispute resolution service if you live in sheltered housing. Find out more information about AIMS on the Age Concern website
Emerging Role of Sheltered Housing
Phone 01992 513302
For the leaflet 'Eight key questions and answers on sheltered housing'.
Shelterline
Phone 0808 800 44 44
A 24-hour national housing helpline.
Did you know...?
People over 75 can apply for a free TV licence?
See our Travel and leisure section for more information.