Request by phone
If you would like to request copies of guides to be sent to you, please call us on the numbers shown below. Most guides are also available in large print, Braille, Welsh and audio cassette - just ask when you call. If you order two or more different leaflets, please note that they may not arrive at the same time.
| Ref | Guide name | Phone number | Lines open charge | Rates |
|---|---|---|---|---|
| PC1L | Pension Credit - pick it up it's yours | 0845 7 31 32 33 (Textphone 0845 604 0210) |
7.00am to 11.00pm, every day | Local rates |
| PTB1 | Pensions: the basics | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday | Local rates |
| PM2 | State Pensions: your guide | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday | Local rates |
| PM7 | Contracted-out pensions - Your guide | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am to 8.00pm Monday to Friday and 9am to 5pm Saturday and Sunday | Local rates |
| PG1 | Pensioner's guide: Making the most of government help and advice | 0845 7 31 32 33 (Textphone 0845 604 0210) |
7.00am to 11.00pm every day | Local rates |
| GL22 | Tell us your comments and complaints | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday | Local rates |
| PSCUST1 | The Pension Service Customer Charter | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday | Local rates |
| SERPSL1 | Important information for married people - Inheritance of SERPS | Contact your local pension centre | ||
| PME | Stakeholder pensions: a guide for employers | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am - 8.00pm Mon - Fri 9.00am - 5.00pm Sat and Sun |
Local rates |
| CPF1 | Take part in combined pension forecasts | 0870 010 1684 | 9.00am to 5.00pm Monday to Friday | National rates |
| CPF2 | A guide to combined pension forecasts | 0870 010 1684 | 9.00am to 5.00pm Monday to Friday | National rates |
| CPF5 | Your pension statement explained | 0870 010 1684 | 9.00am to 5.00pm Monday to Friday | National rates |
| SPD1 | Your guide to State Pension Deferral: Putting off your State Pension to get extra State Pension or a lump-sum payment later | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday | Local rates |
| SPD2 | How to get extra weekly State Pension or a lump sum payment: Your introduction to State Pension Deferral | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday | Local rates |
| Over50? | A practical guide to advice, support and services across government | 0845 7 31 32 33 (Textphone 0845 604 0210) |
8.00am to 8.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday | Local rates |