Impact Assessments
The process for actively promoting equality in the development of services to all customers is called an Impact Assessment. Completing and publishing Impact Assessments is a legal requirement and demonstrates The Pension Service's commitment to equality.
To access the Impact Assessments please select from the list below:
Improved Pension Credit application process (disability) – July 2006
Improved Pension Credit application process (race) – July 2006
Improved change of circumstances and enquiries process (disability) – August 2007
Improved change of circumstances and enquiries process (gender) – August 2007
Improved change of circumstances and enquiries process (race) – August 2007